Refund policy

Last updated: 15 September 2026

Cancellations
You may cancel your order only before it has been shipped. To request a cancellation, email care@hidewbird.com with your order number. Once approved, a full refund will be processed within 7 business days to your original payment method. Orders that have already been shipped cannot be cancelled.

Returns
Reset Handmist is a personal care/cosmetic product. For hygiene and safety reasons, we do not accept returns or exchanges on products that have been opened or used.

We will accept a return or replacement only if:
- the product arrived damaged in transit,
- the product has a genuine manufacturing defect, or
- you received the wrong product.

In these cases, you must email care@hidewbird.com within 24 hours of delivery, along with your order number and clear photos/video of the product and packaging. Claims raised after 24 hours may not be accepted.

Once your claim is reviewed and approved, we will offer a replacement or a full refund, at your preference. Refunds are processed to the original payment method within 7 business days of approval. If a claim is found ineligible, the product will be shipped back to you.

Wrong or missing items
Please check your order at the time of delivery. Any shortage or discrepancy must be reported the same day to care@hidewbird.com.

Contact
For all order, return, or cancellation queries: care@hidewbird.com · +91 91612 69969